Privacy Policy

Introduction

PixelSummon B.V. ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, process, and safeguard your information when you visit our website or use our property services.

We are the data controller for the personal information we process, and we are committed to ensuring that your privacy is protected in accordance with the General Data Protection Regulation (GDPR) and applicable data protection laws.

Data We Collect

The data we collect includes personal information you provide directly to us and information automatically collected through your use of our website and services. We collect the following types of personal data:

• Contact Information: Name, email address, phone number, postal address
• Property Information: Property details, rental history, financial information related to properties
• Communication Records: Records of correspondence, enquiries, and service requests
• Technical Data: IP address, browser type, device information, cookies, and usage data
• Marketing Data: Preferences for receiving marketing communications and cookie preferences

How We Use Your Information

We use of your data is based on legitimate legal grounds under GDPR. We process your personal information for the following purposes:

• Service Delivery: To provide property management, valuation, consulting, and related services
• Communication: To respond to enquiries, provide customer support, and send service-related communications
• Contract Performance: To fulfil our contractual obligations and manage business relationships
• Legal Compliance: To comply with legal obligations and regulatory requirements
• Business Operations: To manage our business, improve our services, and conduct market research
• Marketing: To send relevant marketing communications (with your consent where required)

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please refer to our Cookie Policy.

Data Sharing and Third Parties

We do not sell your personal data to third parties. We may share your information in the following circumstances:

• Service Providers: Trusted third-party service providers who assist in delivering our services
• Legal Requirements: When required by law, court order, or regulatory authority
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Consent: When you have provided explicit consent for specific sharing purposes

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and staff training on data protection.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period varies depending on the type of data and the purpose for which it was collected:

• Client Data: Retained for the duration of our business relationship and for 7 years thereafter for legal and tax purposes
• Marketing Data: Retained until you withdraw consent or for 3 years from last interaction
• Website Data: Analytics and cookie data retained for up to 26 months

Your Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right of Rectification: Request correction of inaccurate or incomplete data
• Right of Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of processing in certain situations
• Right to Data Portability: Request transfer of your data to another organisation
• Right to Object: Object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the contact information provided below.

International Data Transfers

We primarily process your data within the European Economic Area (EEA). If we transfer your data outside the EEA, we ensure appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses, or other legally recognised mechanisms.

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your rights, or need to contact us regarding data protection matters, please reach out to us:

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe we have not handled your personal data in accordance with applicable data protection laws.